Language Assistance Plan - chicago, il


As part of the Chicago's Transit Authority's "Language Assistance Plan," I analyzed census tracts within CTA's service area to better understand customer demographics. Identifying areas where over 5% of the population have difficulty speaking English helped inform the languages into which the CTA would translate its instructions. 

There are 491 census tracts that fall into this category representing 9 different languages.


rail ridership - chicago, il

Every month, CTA compares current ridership data with the previous year. This serves to highlight trends in geographic use and inform decisions related to line-specific and system wide planning initiatives. 

To create these maps and complete this analysis, I created a model within ArcGIS that joined new data with an existing dataset and symbolized changes the first map shown here. This analysis